jilimacau Casino Terms & Conditions

01 Acceptance of Terms

By creating an account, logging in, making a deposit, or participating in any game or promotion on the jilimacau platform, you acknowledge that you have read these Terms & Conditions in full and agree to be legally bound by them. These Terms apply to all users of the jilimacau website, mobile platform, and any associated services.

These Terms should be read in conjunction with jilimacau's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and jilimacau.

jilimacau reserves the right to update or modify these Terms at any time. Continued use of the platform following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

02 Eligibility

To register and use jilimacau Casino, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, as required under Philippine gambling regulations.
• You must be a resident of or physically located in a jurisdiction where online gambling is legally permitted.
• You must not be a current employee, contractor, director, officer, or agent of jilimacau or any of its affiliated companies, nor an immediate family member of such a person.
• You must not have been previously excluded or banned from jilimacau or any affiliated platform.
• You must have the legal capacity to enter into a binding contract under Philippine law.
• You must not be acting on behalf of another person or entity when registering or using the platform.

03 Account Registration

To access jilimacau's full range of services, you must create a registered account. When registering, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and valid email address.
• Maintain and promptly update your account information to keep it accurate and complete at all times.
• Create only one account per person. Multiple accounts are strictly prohibited and will result in suspension of all associated accounts.
• Keep your login credentials — username and password — strictly confidential. You are solely responsible for all activity that occurs under your account.
• Notify jilimacau immediately if you suspect unauthorized access to your account by contacting our 24/7 support team.

jilimacau reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, including where it suspects fraudulent activity, identity misrepresentation, or violation of these Terms.

Know Your Customer (KYC). jilimacau is required to verify the identity of all players before processing withdrawals. You may be asked to submit a valid Philippine government-issued ID (such as a driver's license, passport, SSS card, PhilSys ID, or UMID), proof of address, and proof of payment method. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of funds pending investigation.

04 Deposits & Withdrawals

All financial transactions on jilimacau are conducted in Philippine Peso (PHP / ₱). The following terms apply to all deposits and withdrawals:

Deposits:

• Accepted deposit methods include GCash, PayMaya / Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit cards issued by Philippine banks.
• The minimum deposit amount is ₱100. Maximum deposit limits may apply depending on your account verification status and chosen payment method.
• Deposits are generally credited to your jilimacau wallet instantly or within a few minutes. Processing times may vary depending on your payment provider.
• jilimacau does not accept deposits made using credit cards for gambling purposes, in compliance with current Philippine payment regulations.
• Cryptocurrency deposits of any kind are strictly not accepted on the jilimacau platform.

Withdrawals:

• Withdrawals are processed to the same payment method used for the original deposit, where technically possible.
• The minimum withdrawal amount is ₱200. Withdrawal requests are subject to identity verification (KYC) completion.
• GCash and Maya withdrawals are typically processed within 15 minutes of approval. Bank transfer withdrawals are processed within 1–3 business hours.
• jilimacau reserves the right to conduct additional security checks before processing any withdrawal, which may extend processing times.
• Bonus funds and winnings derived from bonus play are subject to wagering requirements before they may be withdrawn. See Section 5 for full bonus terms.

05 Bonuses & Promotions

jilimacau offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general conditions, as well as any specific terms stated in the individual promotion:

• Bonuses are available to players who have completed account registration and, where required, identity verification.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless otherwise stated.
• All bonus funds are subject to a wagering requirement (also referred to as a "rollover" or "playthrough" requirement) before any associated winnings may be withdrawn. The applicable wagering multiplier will be stated in each promotion's specific terms.
• jilimacau reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• Any attempt to abuse bonus offers — including but not limited to creating multiple accounts, using automated tools, or engaging in low-risk wagering strategies designed to circumvent wagering requirements — will result in forfeiture of the bonus and associated winnings, and may result in account suspension.
• jilimacau's decision on all bonus-related matters is final and binding.

06 Gameplay Rules

All games available on the jilimacau platform are governed by individual game rules, which are accessible within each game interface. In addition, the following general gameplay terms apply:

• All slot games and instant games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Published Return-to-Player (RTP) percentages are indicative of long-term statistical averages and do not guarantee individual session results.
• Live dealer games are conducted in real time by trained dealers. Results are final once the round is closed. Technical malfunctions during a live game round will be handled in accordance with jilimacau's technical fault policy, which may result in the round being voided.
• In the event of a discrepancy between the result displayed on a player's device and the result recorded on jilimacau's servers, the server record shall be deemed authoritative and final.
• Bets placed after a game round has officially closed will be void and any associated stakes will be returned.
• jilimacau reserves the right to void any bet or game result where it has reasonable grounds to believe that a technical error, software malfunction, or fraudulent activity has occurred.

07 Prohibited Conduct

The following conduct is strictly prohibited on the jilimacau platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant Philippine law enforcement authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or gain an unfair advantage.
• Engaging in collusion, chip dumping, or any form of coordinated play designed to manipulate game outcomes.
• Attempting to exploit software bugs, glitches, or vulnerabilities. Any such discovery must be reported to jilimacau support immediately.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Accessing the platform from a jurisdiction where online gambling is prohibited by local law.
• Engaging in any conduct that harasses, threatens, or abuses jilimacau staff or other players.

08 Responsible Gaming

jilimacau is committed to promoting responsible gambling practices among all Filipino players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously.

jilimacau provides the following responsible gaming tools, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the jilimacau platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen reminders of time spent and net gaming activity during a session.

jilimacau strictly enforces the 21+ age requirement and will never knowingly allow a minor to access its platform. If you are concerned about a minor accessing gambling services, please contact our support team immediately.

09 Privacy & Data

jilimacau collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the jilimacau platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

jilimacau implements industry-standard security measures including SSL/TLS encryption, two-factor authentication, and regular security audits to protect your personal and financial data. However, no method of electronic transmission or storage is 100% secure, and jilimacau cannot guarantee absolute security.

jilimacau will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent, except as required by Philippine law or regulatory authorities including PAGCOR and the Anti-Money Laundering Council (AMLC).

10 Intellectual Property

All content on the jilimacau platform — including but not limited to the jilimacau brand name, logo, website design, graphics, game interfaces, software, text, and promotional materials — is the exclusive intellectual property of jilimacau or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jilimacau platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any jilimacau content without prior written authorization.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, jilimacau and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to:

• Loss of funds due to technical malfunctions, internet connectivity issues, or force majeure events.
• Unauthorized access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Decisions made by you based on information provided on the jilimacau platform.
• Any interruption, suspension, or termination of the platform or any of its services.

jilimacau's total aggregate liability to any player for any claim arising under these Terms shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Termination

jilimacau reserves the right to suspend or terminate your account and access to the platform at any time, with or without notice, for any reason including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within the required timeframe.
• Regulatory requirements or instructions from PAGCOR or other competent Philippine authorities.

Upon termination, any real-money balance remaining in your account (after deducting any bonus funds and amounts subject to investigation) will be returned to you via your registered payment method, subject to completion of KYC verification and any applicable regulatory holds.

You may also close your account voluntarily at any time by contacting jilimacau's 24/7 support team via live chat.

13 Disputes

If you have a complaint or dispute regarding any aspect of the jilimacau platform, you must first contact our customer support team via live chat. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days.

If you are not satisfied with the resolution provided by our support team, you may escalate the matter in writing to our compliance department at [email protected]. Escalated complaints will be reviewed and responded to within 10 business days.

jilimacau's decision on all disputes relating to game outcomes, bonus eligibility, and account matters shall be final and binding, subject only to applicable Philippine law.

14 Amendments to These Terms

jilimacau reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jilimacau will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

Your continued use of the jilimacau platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure.

15 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through jilimacau's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

jilimacau operates within the regulatory framework overseen by the Philippine Amusement and Gaming Corporation (PAGCOR). Players are responsible for ensuring that their use of the jilimacau platform complies with all applicable laws in their jurisdiction.

16 Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact the jilimacau support team through the following channels:

• Live Chat: Available 24/7 directly on the jilimacau platform — average response time under 2 minutes.
• Email: [email protected]
• Compliance: [email protected]