Privacy Policy – How jilimacau Protects Your Data

01 Introduction

This Privacy Policy applies to all personal data collected, processed, and stored by jilimacau Casino in connection with the operation of its online gaming platform, accessible at jilimacau.club, and any related mobile applications or services (collectively, the "Platform").

jilimacau takes its obligations as a personal information controller seriously. We collect only the data we genuinely need, we protect it with robust technical and organizational measures, and we are transparent about how it is used. This policy is written in plain English so that every Filipino player — whether you're based in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines — can understand exactly how your information is handled.

This Privacy Policy should be read alongside jilimacau's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jilimacau Casino is the Personal Information Controller responsible for your personal data collected through the Platform.

Our designated Data Protection Officer (DPO) can be contacted at:

Email: [email protected]
Live Chat: Available 24/7 on the jilimacau platform

If you have any concerns about how your personal data is being handled, you are encouraged to contact our DPO in the first instance. You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

03 Personal Data We Collect

jilimacau collects the following categories of personal data, depending on how you interact with the Platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number (e.g., PhilSys, passport, driver's license, UMID)	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, Philippine mobile number, residential address	Account communication, support, withdrawal verification
Financial Data	GCash number, Maya account, bank account details (BPI, BDO, UnionBank, etc.), transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform security, fraud prevention, technical support
Usage Data	Games played, bet amounts, session duration, bonus usage, login history	Responsible gaming monitoring, platform improvement, personalization
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status for promotional communications	Sending relevant offers and promotions (only with your consent)

              Sensitive Data. Certain data we collect — such as government ID numbers and financial account details — is classified as sensitive personal information under the DPA. jilimacau applies heightened protection standards to this category of data and will never use it for any purpose beyond those explicitly stated in this policy.
            

04 How We Collect Your Data

jilimacau collects personal data through the following means:

Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, and server logs.
Third-party sources: Identity verification data from KYC service providers; fraud-screening data from security partners; payment data from GCash, Maya, and Philippine banking partners.
Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities in connection with our legal compliance obligations.

05 How We Use Your Personal Data

jilimacau uses your personal data only for the following purposes:

To create, verify, and manage your jilimacau account, including age verification (21+) and KYC compliance.
To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers.
To provide customer support and resolve disputes or complaints.
To detect, investigate, and prevent fraud, money laundering, and other illegal activity in compliance with Philippine AML laws.
To monitor gameplay for responsible gaming purposes, including identifying at-risk players and applying self-exclusion or cooling-off measures.
To send you transactional communications (account confirmations, withdrawal notifications, security alerts) — these are not optional as they are necessary for account operation.
To send you promotional communications and personalized offers, but only where you have given explicit consent. You may withdraw this consent at any time.
To improve the Platform through aggregated, anonymized analytics.
To comply with our legal and regulatory obligations under Philippine law, including PAGCOR requirements and the DPA.

              
              jilimacau will never use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.
            

06 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilimacau processes your personal data on the following legal bases:

Contractual necessity: Processing required to perform our contract with you — i.e., operating your jilimacau account, processing transactions, and providing gaming services.
Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AML obligations under RA 9160 (as amended), and tax reporting requirements.
Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
Consent: Processing for marketing communications and non-essential cookies, where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

jilimacau does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

Service providers: KYC verification partners, payment processors (GCash, Maya, Philippine banks), IT infrastructure providers, and customer support platforms — all bound by strict data processing agreements.
Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine government bodies, where required by law.
Law enforcement: Philippine law enforcement agencies, where jilimacau is legally compelled to disclose information in connection with a criminal investigation or court order.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
With your consent: Any other sharing will only occur with your explicit prior consent.

All third-party service providers who process personal data on behalf of jilimacau are required to implement appropriate technical and organizational security measures and are prohibited from using your data for any purpose other than those specified by jilimacau.

08 Data Retention

jilimacau retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with PAGCOR and AML record-keeping requirements.
Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required under Philippine AML regulations.
Customer support communications: Retained for 3 years from the date of the interaction.
Marketing consent records: Retained for the duration of your consent and for 1 year after withdrawal of consent.
Technical and usage logs: Retained for up to 12 months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jilimacau's data disposal procedures.

09 Security Measures

jilimacau implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

256-bit SSL/TLS encryption for all data in transit between your device and jilimacau's servers.
AES-256 encryption for sensitive data stored at rest, including financial account details and government ID information.
Two-factor authentication (2FA) available for all player accounts to prevent unauthorized access.
Regular penetration testing and vulnerability assessments conducted by independent security specialists.
Role-based access controls ensuring that jilimacau staff can only access personal data on a strict need-to-know basis.
24/7 security monitoring with automated alerts for suspicious activity patterns.

              
              Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilimacau will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.
            

10 Cookies & Tracking Technologies

jilimacau uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login authentication, security tokens, fraud prevention	No — required for the Platform to function
Functional	Remembering your language preference, game settings, and responsible gaming limits	Yes — disabling may affect user experience
Analytics	Aggregated, anonymized data on how players use the Platform, used to improve performance	Yes — opt out via cookie preferences
Marketing	Tracking promotional campaign effectiveness (internal only — no third-party ad networks)	Yes — opt out via cookie preferences or account settings

You can manage your cookie preferences at any time through your browser settings or the jilimacau cookie preference center. Note that disabling strictly necessary cookies will prevent you from using the Platform.

11 Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilimacau:

Right to be Informed: The right to know what personal data jilimacau collects about you and how it is used — which is the purpose of this Privacy Policy.
Right to Access: The right to request a copy of the personal data jilimacau holds about you, free of charge, once per calendar year.
Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly in your account settings.
Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data, subject to jilimacau's legal retention obligations under PAGCOR and AML regulations.
Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 15 business days, in accordance with NPC guidelines.

12 Minors & Age Restriction

jilimacau's Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. jilimacau does not knowingly collect personal data from individuals under the age of 21.

If jilimacau discovers that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted (subject to any legal hold requirements), and any deposits will be returned to the payment source.

If you are a parent or guardian and believe that your child has registered on jilimacau, please contact our support team immediately at [email protected].

13 International Data Transfers

jilimacau primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such transfers occur, jilimacau ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your personal data to a standard equivalent to the Philippine Data Privacy Act of 2012. jilimacau will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a valid legal basis.

14 Changes to This Privacy Policy

jilimacau reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The "Last updated" date at the top of this policy will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the jilimacau Platform after the effective date of any revised policy constitutes your acceptance of the changes.

15 Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or jilimacau's data processing practices, please contact our Data Protection Officer:

DPO Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 on the jilimacau Platform

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

              
              jilimacau is committed to being a trustworthy, transparent, and responsible gaming platform for every Filipino player. Your privacy matters to us — not just because the law requires it, but because it is the right thing to do.
            

jilimacau Casino Privacy Policy

Contents

SSL Encryption

DPA 2012 Compliant

No Data Selling

Your Right to Access

Right to Erasure

Cookie Transparency