Player Safety · 21+ Policy · Self-Exclusion Tools
At jilimacau, we believe that gaming should always be a source of fun and entertainment — never stress, debt, or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling safe and in control.
jilimacau takes responsible gaming seriously — not just as a regulatory requirement, but as a core value. Here is what we do to protect every player on our platform.
jilimacau strictly enforces the Philippine 21+ age requirement. Every account undergoes identity verification before real-money play is permitted. No exceptions.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is set, it takes effect immediately and can only be increased after a 7-day cooling period.
Choose to receive on-screen alerts after 30, 60, or 90 minutes of continuous play. These reality checks help you stay aware of how long you've been gaming.
Need a short break? Temporarily suspend your jilimacau account for 24 hours, 1 week, or up to 6 weeks. During this period, you cannot log in or place bets.
Permanently or indefinitely exclude yourself from jilimacau. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Set a maximum loss threshold per day, week, or month. When your net losses reach the limit, jilimacau will automatically pause your session until the period resets.
Under Philippine law and PAGCOR regulations, online casino gambling is strictly restricted to individuals who are 21 years of age or older. jilimacau enforces this requirement rigorously through mandatory Know Your Customer (KYC) verification for every registered account.
All players must submit a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, or UMID — before any real-money deposits or withdrawals are processed. Accounts found to belong to individuals under 21 will be immediately suspended and all funds returned. If you suspect a minor is using jilimacau, please contact our support team right away.
All tools are available 24/7 directly from your jilimacau account settings — no need to contact support to activate them.
Control how much you fund your account per day, week, or month. Reductions take effect immediately; increases require a 7-day waiting period to prevent impulsive decisions.
Set a cap on how much you can lose in a given period. Once reached, your account is automatically paused for the remainder of that period — no override possible.
Define a maximum session duration. When the limit is reached, you will be automatically logged out and shown a summary of your session activity.
Periodic pop-up reminders showing your total time played and net gaming result for the session. A simple but powerful way to stay grounded during long sessions.
Take a structured break of 24 hours, 3 days, 1 week, or up to 6 weeks. Your account is suspended for the chosen duration — you cannot log in or reverse the decision early.
The most powerful tool available. Choose a minimum 6-month exclusion or a permanent ban. Once activated, jilimacau will close your account and you cannot re-register during the exclusion period.
Honest self-reflection is the first step. Ask yourself these questions — if you answer "yes" to two or more, it may be time to use jilimacau's responsible gaming tools or seek professional support.
You don't have to face problem gambling alone. jilimacau's support team is available 24/7, and the following resources are available to Filipino players who need help.
Our responsible gaming specialists are available around the clock via live chat on the jilimacau platform. They can help you activate any of our player protection tools, process a self-exclusion request, or simply talk through your concerns in confidence.
Email: [email protected] | Live Chat: 24/7
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR maintains a national self-exclusion registry that bars problem gamblers from all PAGCOR-regulated venues and platforms.
Contact PAGCOR directly for national self-exclusion registration and additional support services.
The NCMH provides mental health services across the Philippines, including counseling for behavioral addictions such as problem gambling. Services are available to Filipinos in Metro Manila and through regional partners in Cebu, Davao, and other areas.
NCMH Crisis Hotline: 1553 (available 24/7)
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Metro Manila and major Philippine cities.
Reach out to GA Philippines for meeting schedules and peer support groups near you.
jilimacau pledges to uphold the following responsible gaming principles for every Filipino player on our platform:
Gaming is best enjoyed as entertainment. Set your limits, use our tools, and play within your means. When you're ready to play smart, jilimacau is here for you. 21+ only.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.